Government Service Centers

overwhelming counter inquiries, complex forms with high error rates, manual ticket routing with timeout risks, and fragmented business rules that generic LLMs answer wrongly.

• 01The window consultation volume is huge, with frequent repetitive problems, high pressure on manual customer service, and long waiting times.
• 02The form filling is complex, the materials are numerous, and the rate of errors and omissions by the public is high. The workload of secondary review at the window is also heavy.
• 03The sorting, circulation, and supervision of work orders are all manually processed, resulting in low efficiency and high risk of timeout.
• 04业务规则碎片化，通用大模型答非所问、专业错误多，群众投诉率高。
• 05无标准化数字员工，各大厅独立建设、成本高、无法复用。

hall digital employees covering smart consulting, form pre-check, material validation and automatic ticket routing, on a one-network knowledge base with compliance-checked scripts — replicable across every hall in the province at low cost. End-to-end delivery: customer engagement, deployment and operations; koolda delivers the standardized hall solution, digital-employee templates and compliance mechanisms.

• 01落地政务大厅数字员工智能体：智能咨询、表单预审、材料校验、工单自动分拣、超时预警。
• 02构建一网通办专属知识库，收录全部办事指南、材料清单、办理流程、常见问题。
• 03Intelligent automatic generation of work order ledger, window work daily report, and monthly operation analysis report.
• 04内置话术合规校验机制，杜绝违规答复、错误答复，降低投诉率。
• 05标准化模板可全省大厅一键复用，大幅降低新建项目成本。
• 06一站式交付保障：客情维护、商机落地、算力部署、现场实施、客户培训、续费运营全程护航。
• 07koolda 输出大厅标准化 AI 方案、数字员工模板、合规校验机制与技术赋能。